Frequently Asked Questions

Frequently Asked Questions

Can I make modifications to my order after it has been placed?
Once an order has been confirmed, it cannot be modified or adjusted. Please review your information carefully before completing your purchase.

I used the incorrect address. How can I update it?
Unfortunately, once an order has been confirmed, we are unable to make changes, including address updates. Please double-check your details before checkout.

How do I know my order is confirmed?
Your order is subject to review. It is confirmed once you receive a shipping confirmation email. Be sure to check your spam folder if you do not see it in your inbox.

I placed multiple orders. Can I combine them?
We are unable to combine shipments for multiple orders once they have been placed.

What is your price match policy?
We do not offer price adjustments on previously purchased items. Discount codes are only valid during the promotional period for new orders.

Can I apply a promotion to an order I’ve already placed?
Promotions are only valid on new orders placed during the promotional period.

Can I cancel my order?
Cancellations are not permitted for any orders, including pre-orders and on-hand items. Please review your order carefully before completing your purchase.

Do you have a store location?
We are currently operating exclusively online.

Do you cover lost or stolen packages?
We are not responsible for packages that are lost, stolen, or damaged in transit. If your package goes missing, contact us at support@underaburningsun.com to file a claim with the shipping carrier. While we will assist in the process, we cannot replace products. Please ensure your email address is correct to receive delivery notifications.

How can I track my order?
Once your order is placed, you will receive a confirmation email. When your order ships, we will send a follow-up email with your tracking number. Please allow time for tracking updates to reflect transit details.

What is your processing time?
Our processing time is 5-7 business days. Please note that we do not offer expedited shipping or combine shipping for multiple orders.

Do you offer sizing recommendations?
We provide a sizing guide in the product description for your convenience. We do not offer specific sizing recommendations. It is the customer’s responsibility to confirm sizing before placing an order, as all sales are final and items cannot be exchanged due to sizing errors.